Quality
AUTOTRASPORTI CAMBIANICA SRL is certified in compliance with the UNI EN ISO 9001:2008 standard, with certificate 1837 (PDF) issued by the CERTIQUALITY body
QUALITY POLICY of AUTOTRASPORTI CAMBIANICA SRL
In the context of growing international economic competition, the President has based his Quality policy on the following objectives:
“The company undertakes to define with the customer the aspects related to road transport to be carried out and to respect with punctuality and precision and respecting the agreed requirements.
It uses the service index and the feedback information from customers as a measure of the degree of implementation of what was agreed and of customer satisfaction.
The company monitors the disservices, recording them, analyzing them and adopting actions to prevent their recurrence.
On the basis of the data acquired annually, the Management carries out a Review of the activity carried out and an analysis of the achievement of the objectives set previously and sets new corporate and functional objectives to be achieved in order to improve both the service and its economic balance.
Improving the Quality management system is a cultural fact of work and therefore requires everyone’s commitment to implement it.”
To achieve the above, the company:
- informs the company staff of the objectives to be achieved
- provides staff with the means and equipment suitable for what is planned
- identifies the customer’s needs and expectations, as specified in the contractual documents, to be sure of being able to offer a service that satisfies them
- selects its suppliers
- discusses with staff the non-conformities recorded on the service
- plans the audits and training plans to be carried out annually